Website accessibility statement for entities referred to in Article 3, paragraph 1-bis of Law No. 4 of January 9, 2004

Ceramiche Keope is committed to making its website accessible, in accordance with Law No. 4 of January 9, 2004. This accessibility statement applies to the website https://www.keope.com/

State of compliance

This website is partially compliant with the requirements of Appendix A of the UNI CEI EN 301549 standard due to the cases of non-compliance listed below.

Inaccessible content

The content listed below is not accessible for the following reasons of non-compliance with Law No. 4 of January 9, 2004:

1.1.1 Non-text content (Level A) - Some functional images and icons do not have an adequate text alternative or are missing alt attributes (examples: "Search/Reserved Area" icons, "+" buttons in collections, color samples, technical logos).
1.2.1 Audio-only and video-only (pre-recorded) (Level A) - A video on the homepage does not have alternative media (text or audio) describing the video's content.
1.3.1 Information and relationships (Level A) - Some information structures are not semantically linked. In particular: contact forms lack fieldset/legend groupings for radio choices (e.g., privacy), technical icons are not linked to legends, and formatted lists do not use figure/figcaption tags correctly (examples: "Collections," "Request info," "Product Sheet").
1.3.5 Identify the purpose of inputs (Level AA) - In forms where the user enters personal data, the autocomplete attribute has not been implemented, hindering automatic completion (examples: "Subscribe to the newsletter," "Request information," "Find a retailer").
1.4.3 Minimum contrast (Level AA) - In some sections, the contrast between text and background is less than 4.5:1. Specifically: Collection search filter labels, "Learn more" buttons (examples: "Home," "Collections," "Projects," "Magazine").
1.4.11 Contrast in non-text content (Level AA) - The borders of elements in focus (input fields, buttons, radio buttons) do not always have sufficient contrast (3:1) with the background, making it difficult to identify the selection (examples: "Newsletter" and "Find a retailer" modals, Collections search filters).
1.4.13 Hover or Focus Content (Level AA) - Some parts of the navigation menu can only be activated by hovering the mouse over them and are not available when navigating with the keyboard or other pointing devices.
2.1.1 Keyboard (Level A) - Some interactive features are not accessible via keyboard. It is not possible to close modal windows with the ESC key, activate second-level menus, access search, or select certain options in forms (examples: navigation menu, "Try in your environment" modal).
2.2.2 Pause, stop, hide (Level A) - The home page features a video that starts automatically without controls to pause or stop it, creating problems for users with attention disorders or neurodiversities.
2.4.1 Block skipping (Level A) - There is no "Skip to main content" link and no mechanisms to bypass repetitive or complex blocks such as image galleries, interactive maps, or iframes (examples: "Home," "Request info," "Collections").
1.3.2 Meaningful Sequence (Level A) and 2.4.3 Focus Order (Level A) - The tab order is not always logical. In some cases, the focus is not "trapped" within open modal windows or is not restored correctly when closed (examples: "Certifications" modal, "Try it in your environment" simulator, internal anchors on the page).
2.4.4 Link Purpose (in Context) (Level A) - Some buttons and links have generic labels that do not clarify their destination when read out of context by screen readers (examples: "Learn more" buttons, "+" buttons, "Form here" links in the FAQs).
2.4.6 Headings and labels (Level AA) - Forms do not always have descriptive labels programmatically associated with inputs (example: "Request info").
2.4.7 Visible focus (Level AA) - On some interactive elements, the selection border (focus) is not displayed at all during keyboard navigation, preventing the user from understanding where they are (examples: privacy selectors, image carousels in "Collections").
2.4.11 Focus not hidden (minimum) (Level AA) - When navigating with alternative pointing systems (such as the keyboard), some selected elements are not displayed on the screen (example: image carousels in "Collections").
3.1.2 Language parts (Level AA) - On some pages, button names and aria labels are in English (example: buttons for scrolling through galleries have the text values "previous" and "next").
3.3.1 Error identification (Level A) - When errors occur in sending a form, the system does not notify the user of the presence of errors (examples: "Newsletter" modal, "Find a retailer" modal).
3.3.3 Error suggestions (Level AA) - When errors are detected in a form, no suggestions are provided on how to correct them (example: "Request info" form).
4.1.3 Status messages (Level AA) - When the contents of the page change asynchronously (e.g., applying filters), the system does not notify or h te the user of the change (example: "Projects" filters, "Colors, Effects, Formats" filters).
4.1.2 Name, Role, Value (Level A) - Some complex components are not described correctly in the code. Iframes, interactive maps, and graphic buttons lack descriptive attributes (examples: "Try it in your environment" simulator, Google Maps, modal close buttons).
Non-web documents: several PDF documents on the website do not fully meet the accessibility requirements of the PDF/UA standard (ISO 14289).

Accessible alternatives are not currently available, as we are committed to implementing specific actions to resolve the issues identified.

Drafting of the accessibility statement

This statement was drafted on January 29, 2026.
The statement was made following an assessment carried out by a third party.

How to send reports and contact details of the provider

Ceramiche Keope provides a feedback mechanism to be used to report cases of non-compliance and to request information and content that is excluded from the scope of the directive.

Feedback mechanism: accessibility@keope.com

How to send reports to AgID

In the event of an unsatisfactory response or no response within thirty days to the notification or request, the interested party may submit a report using the method indicated on the AgID institutional website at the following link: agid.gov.it.

Information on the website